Return Policy
At Wellness, customer satisfaction is important to us.
Return Eligibility
You may request a return within 15 days of receiving your order.
To be eligible for a return, items must be:
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Unused
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In original condition
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In original packaging
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Accompanied by proof of purchase
Non-Returnable Items
The following items cannot be returned:
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Sale or clearance items
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Gift cards
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Personalized/custom products
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Perishable goods
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Hygiene-sensitive products
Return Process
To initiate a return, contact us at:
Email: wellnessbrandsupport@gmail.com
Please include:
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Order number
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Reason for return
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Photos (if item is damaged or defective)
Once approved, return instructions will be provided.
Return Shipping
Customers are responsible for return shipping costs unless:
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The item was damaged
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Wrong item was sent
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Product is defective
Refunds
Once we receive and inspect your returned item, we will notify you of the refund status.
Approved refunds will be processed within 15 days to the original payment method.
Late or Missing Refunds
If you haven’t received your refund:
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Check your bank account
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Contact your payment provider
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Contact your bank
If the issue persists, contact us.
Exchanges
We only replace items if they are defective or damaged.
Damaged or Incorrect Items
If your item arrives damaged or incorrect, contact us within 48 hours of delivery.
Include photos for faster resolution.
Contact Us
For returns and refund assistance: wellnessbrandsupport@gmail.com